To provide you with exceptional service, the very first step in registering with Polished Transactions is our discovery session. This is our opportunity to learn everything about you, your business, and your goals and ensure that we're a good fit to set you up for success.
If we aren't the best solution for your transaction management needs, we'll let you know and refer you to someone who is a better fit.
Once you’ve scheduled your discovery session, you will be directed to complete our New Agent Intake form so that we have all of your preferences to get set up in our systems.
The last step to hit the ground running on your transactions is to review and sign our Client Service & Responsibilities Agreement. Once the agreement is signed, you will receive instructions on how to submit your new contracts and listings agreements for processing.
Let's be honest. You became a real estate agent to have unlimited income potential, assist your clients with achieving their dreams of homeownership, and establish a work-life balance. As an extension of your business, let us handle the paperwork, timelines, and compliance so that you can focus on what you do best.
While we have many people working behind the scenes to ensure a smooth closing, all of our agents are assigned to one transaction coordinator who will know all about you, your standards, and how to exceed your expectations.
We do not schedule inspections on behalf of our agents at this time. We will ensure to confirm that appointments have been made during the transaction and follow up regarding any reports or invoices.
Our office hours are Monday to Friday, 9 am to 5:30 pm.
Polished Transactions observes all federal holidays. Your transaction coordinator will be offline and spending quality time with family and friends on these occasions during the year: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, and Christmas Day.
Additionally, your transaction coordinator will work a half-day on the day preceding Thanksgiving, Christmas Eve, and December 30th.
Once we receive your fully ratified contract and addenda, we will confirm receipt within 30 minutes and get the ball rolling on our end. Any contracts received after 4 pm will be processed the following business day.
We will add our fee to your broker demand and submit the invoice to escrow before closing. If your brokerage does not permit our closing fee to be paid through escrow, we will send you an invoice to collect our payment 24 hours after closing via Zelle, Venmo, or a personal check.
Absolutely not! We are a part of your team, so it’s simple for us. We don’t get paid unless you do.